American Laser deems its contact center as the face of the company, the first interaction of the potential customer with company. Moreover, the contact center is the central and most significant arm generating and increasing the company’s profits. Therefore, it was decided to embark on a process of development of the capabilities of our[...]
In the past year, the staff of Ottorita conducted an audit by Orit Avital and a diagnosis of Chromagen’s service and sales contact center. The purpose of the diagnosis was to examine the Company’s preparedness for service and sales on the Hotline, in accordance with the needs of the Company and to examine the Company’s[...]
Ottorita has guided us through an in-depth and essential process of mapping training needs for the relations department. The professional and dedicated accompaniment in the mapping of the department’s primary needs and challenges helped to improve the professionalism of the agents, while clarifying the role of the department. The preliminary process – detailed[...]
I would like to express my appreciation and gratitude to Orit Avital of Ottorita for the provision of a professional, high-quality seminar as well as important added value to the managers of the contact centers of Teleall. Teleall operates dozens of sites scattered throughout Israel from Be’er Sheva to Kiryat Shmona. As an organization[...]
In the past year, WIZO’s Early Age Division conducted working relations with Ms. Orit Avital of Ottorita. As part of the cooperation, Orit set up two focused workshops for the staff of the Early Age Division for the improvement of the quality of service for both internal and external customers, and for the improvement and[...]