Contact Center Leadership Development

The contact center managerial level is constantly required to promote and develop the contact center, whether by increasing the scope of operations and/or by the broadening of the customer care channels at the contact center.

The integration between the management of operations, ongoing performance and HR management, technological tools and essential process-oriented vision, constitute a first-degree managerial challenge.

Ottorita equips the management levels at the contact center with a set of unique managerial tools adapted to the world of contact centers.

These tools allow optimal coping with operative management in a stressful environment and the constant development of the contact centers.