Orit Avital – Organizational Efficiento
* This is no spelling mistake, Orit is an aficionado in the field of organizational efficiency
Orit, who heads Ottorita, holds a Masters organizational-implementational sociology with more than 15 years of experience in the world of contact centers. Orit specializes in organizational development, management and leading establishment and performance improvement processes in contact centers.
Orit sees the contact center consulting and development processes as practical efficiency improvement processes. Such processes integrate implementational tools in order to create effect in the field.
Anyone familiar with the world of contact centers knows – it is not enough to consult a contact center – it is essential to improve the contact center efficiency.
The credo of Ottorita deems the contact center as a core arm responsible for the relationships with the company’s customers.
Our entire services are based on the need to develop and establish the constantly developing communication aspects and channels, vis-à-vis the organization’s customers.
This is an era wherein the demands and expectations of the customer require a complex operative management gamut, which mandates knowledge, skills and tools.
We, at Ottorita, offer the contact center management theory in a manner which is adapted to the needs and nature of the organization using implementational channels for on-site integration.