Contact Center Management courses
The managerial hierarchy at the contact center varies from one contact center to another.
The staff may include team leaders, shift managers, knowledge coordinators etc.
In view of the complexity entailed in the management and operation of a contact center, the managers are required to demonstrate a very high level of management skills, adapted to the unique contact center management challenges.
Ottorita specializes in the varied management needs prevailing in contact centers.
We provide rich process-oriented training, conferring the necessary managerial skills and the supporting tools for implementation thereof.